Understanding the Underbelly of Small Retail
How property managers, leasing agents and marketing teams can increase
small tenant satisfaction and retention
Why do so many locally-owned retail and restaurants end up struggling or failing? And what
can – or should – they do to facilitate better outcomes?
The Underbelly of Small Retail training takes participants on a deep dive into the inner workings
of local tenants. By better understanding the challenges small retailers and restaurants face, property owners can flag existing tenant issues long before they result in rent payment problems or, ultimately, the inability to fulfill or renew their leases.
By re-calibrating attitudes and providing a new knowledge base, it is possible to create a cultural shift in which talents are re-focused to improve tenant relationships, gather critical data and implement programs that will increase small tenant success rates, renewals and ultimately, increase rents.